Shipping Policy

At ZARET, we carefully pack and dispatch every order to ensure that your fragrance reaches you safely and in excellent condition.

1. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking details, where available.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to factors such as:

• Courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• High order volumes

• Transportation or logistical disruptions

• Circumstances beyond our control

We appreciate your patience in case of unexpected delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, ZARET may offer free shipping promotions or other delivery offers. The applicable offer will be clearly mentioned on the website or at checkout.

4. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address and a valid contact number while placing an order.

ZARET will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, or the recipient being unavailable, additional shipping charges may apply for re-shipping the order.

6. Failed Delivery / Return to Origin (RTO)

If a shipment cannot be delivered and is returned to ZARET by the courier, we may contact you to arrange re-shipment.

For Cash on Delivery (COD) orders, re-shipment may be subject to payment of applicable additional delivery charges.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.

7. Damaged or Tampered Packages

If your package appears visibly damaged, opened, leaking, or tampered with at the time of delivery, please refuse to accept the package from the delivery partner wherever possible.

If you receive a damaged, leaking, broken, missing, or incorrect product, please contact us within 24 hours of delivery.

An unboxing video showing the package from the time of opening until the contents are fully visible is mandatory for claims relating to damage, leakage, missing items, or incorrect products.

Please retain the original packaging and shipping materials until your claim has been reviewed.

For more information, please refer to our Return & Refund Policy.

8. Delivery Delays

While we work with reliable delivery partners, ZARET does not guarantee delivery on a specific date or time.

Once the order has been handed over to the courier, delays caused by the courier or circumstances beyond our reasonable control may occur.

We will make reasonable efforts to assist you in tracking and resolving delivery-related issues.

9. Contact Us

If you have any questions regarding your order or shipment, please contact us:

ZARET
Email: zaret.sales@gmail.com

Please include your order number when contacting us about an existing order so that we can assist you more quickly.